Wholesale support
Frequently asked questions for wholesale buyers
Clear answers on wholesale ordering, quote-only products, tent specifications, and shipping for business purchasers.
Wholesale accounts
How do I open a wholesale account?
Submit the Wholesale inquiry form with your company name, contact name, and product interest. Our team reviews each request and follows up using the email you provide.
Quote requests
Which products require a quote?
Products marked quote-only do not display a fixed USD price. Send the product, quantity, and project details, and we will reply with pricing for your order.
Specifications
Where can I find tent specifications?
Each product page lists the specifications we have published for that item. If a detail you need is not shown, ask us through the inquiry form before you order.
Custom orders
Can you handle custom requirements?
Tell us the shelter type, size range, and quantity you need. We will confirm whether a standard product fits or whether your request needs a separate quote.
Shipping
How are wholesale orders delivered?
Delivery options and timing depend on order size and destination within the United States. Shipping costs are confirmed at checkout or in your written quote.
Account management
Can I manage my account and reorders?
Customer accounts let you review past orders and save product selections where supported. For account changes or reorder help, contact our team directly.